The other day I mailed out a book the way I’ve been mailing them for quite some time. I weighed it, put on stamps for the appropriate postage, and put it in an outgoing mail box. However, much to my dismay, our letter carrier refused to pick it up and plastered a little note from […]

US Airways aka Useless has one of the worst reputations in the world of commercial air travel. Unfortunately, I forgot this fact when I purchased my tickets to Portland, Maine. I can tell you that I will never fly US Air again. There’s a reason they’ve been in bankruptcy forever. They have quite possibly the […]

As some people know I have been writing our Logical Tips newsletter for about 6 or 7 years. Recently, I decided that it’s time to compile all those tips into books. Of course, technology changes over the years and some tips are now sort of old. So I enlisted some help in testing the tips. […]

I just found out that I was quoted in a News Factor Network article. The article on shopping cart abandonment is called, “What to Do About Runaway E-Shoppers.” I’m quoted on Page 3 in the Ease of Use section: “Navigation that ‘is really cool’ to a designer or Web programmer is often incomprehensible for online shoppers,” […]